BY JAMES MUTUA
Isuzu East Africa has launched a new flagship after-sales facility in Nairobi, enabling more proficiency and faster turn-around times.
The Kshs 35million Facility will enable customers to get faster services and access10,000 different parts for their vehicles.
“Aftersales for Isuzu Motors has always been key pillar of our business. We are now able to offer comprehensive aftersales solutions that boast modern vehicle service and diagnostic technology to ensure customers receive accurate vehicle health checks,” said chief guest Naohiko Yanagawa, Executive Officer, Isuzu Motors Limited.
Additionally, the facility will also have a wide spectrum of proprietary diagnostic
equipment to trouble-shoot or tune the latest range of Isuzu vehicles that feature
powerful and efficient common rail engines.
“This investment underscores our commitment in ensuring that we continue being the leading automotive assembler in Aftersales services for our bus and truck customers. This facility will be able to offer additional support to our dealer network and growing customer base through improving aftersales operations and processes” said Isuzu EA’s Managing Director, Rita Kavashe.
Ms. Kavashe further affirmed that customers will spend a maximum of two hours for scheduled maintenance, get access to mobile services and field engineers all from the Facility.
“This investment will reduce waiting time for customers. It will also allow Isuzu East
Africa to handle peak demand periods seamlessly,” she added.
The new facility houses the Isuzu Health Inspection Service Center where trainee
mechanics enhance their skills. The facility is suited to serve long-haul trucks and buses and takes advantage of the major highway network and the logistics gateway to the country’s premier port.
The Facility will also provide Isuzu customers with a computerized Isuzu Vehicle Health Report that enables Isuzu to determine vehicle conditions to advice on proper maintenance timing based on vehicle driving environment and driving style.
The reports will inform customers on how best to reduce fuel consumption costs and get hints for extending the life of consumables such as brake-related parts hence improving on efficiencies of vehicles. The Heavy Commercial Vehicle Facility will also be the distribution outlet for its Tanzanian and Ugandan markets.
Isuzu East Africa is the leading motor vehicle assembler in East Africa, selling a wide range of Isuzu vehicles dominating the industry for over 40 years.